Frequently Asked Questions
Answers to common questions about ordering, shipping, pickup, sizing, returns and loyalty.
Ordering and Payment
What payment methods do you accept?
You can pay by major debit and credit card at checkout. Available payment methods are shown at checkout.
What currency are prices shown in?
Prices are shown in Trinidad and Tobago dollars (TTD) by default. You can switch to USD using the currency selector.
Can I change or cancel my order after placing it?
Email or call us as soon as possible after ordering. If your order has not yet been processed or dispatched, we can usually make changes or cancel it.
Shipping and Delivery
How much does shipping cost?
Delivery is free on orders of $300 TTD and up. Orders under $300 TTD have a flat delivery rate of $40 TTD.
How long does delivery take?
Orders are processed within 1 to 2 business days. From dispatch, delivery to Trinidad takes 2 to 3 business days, and delivery to Tobago takes up to 7 business days, through our shipping partner TTPost.
Can I track my order?
Yes. Once your order is dispatched, you will receive a confirmation email with a TTPost tracking number.
Do you ship outside Trinidad and Tobago?
Right now we deliver within Trinidad and Tobago only. Our founder's long-term goal is to expand delivery across the Caribbean and eventually worldwide.
In-Store Pickup
Can I pick up my order in-store instead of having it delivered?
Yes, choose in-store pickup at checkout and collect from any of our six locations across Trinidad and Tobago.
How long does pickup preparation take?
Orders are usually ready within 1 to 2 hours. Pickup is available starting 30 minutes after the store opens, and until 30 minutes before it closes.
Sizing and Fit
How do I find my size?
Use the Size filter when shopping, or the quick size shortcuts on our homepage, to browse the sizes we currently have in stock.
What if a style only has one size left?
Check our Last Pieces section on the homepage. Those are real, low-stock items with only a unit or two left across our stores, so they move quickly.
Returns and Exchanges
What is your return window?
You have 30 days from delivery or pickup to return most items for a refund or exchange. Full details are on our Return Policy page.
Can I return an item in-store if I bought it online?
Yes. Bring the item and your proof of purchase to any Shoeaholics location, and our team can process the return or exchange on the spot.
Are sale items returnable?
Sale and clearance items are final sale, unless the item is defective or damaged.
Loyalty Program
How do I earn loyalty points?
You earn points automatically on both in-store and online purchases.
Still Need Help?
Call us at 1 (868) 235-5355, email support@shoeaholictt.com, or visit any of our store locations.