Return Policy

30-day return window

You can return most items within 30 days of the delivery or pickup date, for a refund or exchange. After 30 days, we are unable to offer a refund or exchange.

Condition for a return

• Shoes must be unworn, with no marks on the soles, and in their original box.
• Accessories must be unused and in their original packaging.
• All original tags must still be attached.

What cannot be returned

• Sale and clearance items are final sale and cannot be refunded, unless defective.
• Gift cards.
• Items marked as final sale at checkout.

How to return an item

1. Bring your item and proof of purchase (receipt or order confirmation) to any Shoeaholics location, or contact us to arrange a mail-in return.
2. Our team will check the item meets the condition requirements above.
3. Once approved, we will process your refund to your original payment method, or complete your exchange, in-store on the spot.

Mailing back a return

If you are not near one of our stores, you can mail your return to us. You are responsible for the cost of return shipping, which is non-refundable. We recommend using a trackable shipping service, since we cannot guarantee receipt of items lost in transit.

Refunds and timing

Once your return is received and approved, refunds are issued to your original payment method. Please allow your bank or card provider a few extra business days to show the credit after we confirm your refund by email.

Exchanges

Want a different size or colour instead of a refund? Let us know when you return the item and, subject to availability, we will send or hold the replacement for you.

Loyalty points on returns

If loyalty points were earned on a purchase that is later returned, those points will be deducted from your account to reflect the refund.

Damaged or incorrect items

If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery and we will arrange a replacement or full refund at no extra cost to you.

Need help with a return?