Shipping and Payment

Delivery rates

• Free delivery on all orders of $300 TTD and up.
• $40 TTD flat-rate delivery on orders under $300 TTD.

Delivery timeframes

Orders are shipped with TTPost and processed within 1 to 2 business days, excluding weekends and public holidays. Once dispatched, you will receive a confirmation email with tracking information.

• Trinidad: standard delivery in 2 to 3 business days from dispatch.
• Tobago: standard delivery in up to 7 business days from dispatch.

Please make sure your delivery address is complete and accurate. We are not responsible for delays caused by incorrect or incomplete addresses.

In-store pickup

Prefer to skip delivery? Choose in-store pickup at checkout and collect your order from any of our six locations.

• Orders are ready for pickup 30 minutes after store opening at the earliest.
• Last pickup is 30 minutes before store closing.
• Preparation time is 1 to 2 hours from when the order is placed.

See our store locations for addresses and directions.

Payment methods

At checkout, you can pay by major debit and credit card. Available payment methods are shown at checkout.

Loyalty points on delivery orders

Loyalty points are earned on both in-store and online purchases, whether delivered or picked up.

Delivery issues

If there is a problem with your delivery, contact our team and we will work with TTPost to sort it out as quickly as possible.

Changes to this policy

Shoeaholics may update this Shipping and Payment page at any time as our online store and delivery options grow. Please check back for the latest information before placing an order.

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