Privacy Policy

At Shoeaholics, we are committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices and rights you have over your own data.

1. Information we collect

• Personal identification information: name, email address, phone number, mailing address, and other contact details you give us.
• Purchase information: items bought, payment details, and purchase history.
• Usage data: how you use our website, including IP address, browser type, and browsing behaviour.

2. How we use your information

• Order processing: to process and fulfil your orders, including shipping, in-store pickup, and returns.
• Customer service: to support you and respond to questions.
• Marketing: to send promotions and updates, only if you have opted in.
• Service improvement: to analyse and improve our website, products, and services.

3. Sharing your information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:

• Service providers: trusted partners who help us run our website, process payments, or deliver orders, under obligations to keep your information confidential.
• Legal requirements: where required by law or a valid request from a public authority in Trinidad and Tobago.

4. Protecting your information

• Data encryption of sensitive information during transmission.
• Access controls restricting personal information to authorised staff only.
• Regular security reviews of our systems and practices.

5. Your rights

• Access: request a copy of the personal information we hold about you.
• Correction: ask us to correct or update inaccurate or incomplete information.
• Deletion: ask us to delete your personal information, subject to legal exceptions such as tax and accounting records.
• Opt-out: unsubscribe from marketing communications at any time.

6. Cookies

Our website uses cookies to keep your cart working, remember your currency choice, and understand how the site is used so we can improve it. You can control cookies through your browser settings, though some parts of the site may not work as well with cookies disabled.

7. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. Significant changes will be posted on this page.

8. Contact us